Hospitality and Tourism Management
Your instructors contribute their own career and personal experience to your Hospitality & Tourism classes. They all have experience working in the industry and now want to pass on to you the knowledge they have gained.
You will be learning from instructors who expect your best effort. You are going to work hard but you will be mentored by the best. The instructors are individually picked based on their experience, their proven ability to instruct and their desire to teach you the knowledge they possess.
Program Coordinator, Instructor
Hospitality & Tourism Management Program
Court Carrier, Program Director for the Hospitality and Tourism Program, started his career at Glacier Park Lodge in Montana. He spent 2 summers working at Glacier National Park as a lifeguard, and a bellman for the Lodge. Having committed himself to a career in the Hospitality Industry, Carrier acquired additional experience at Nendel's Inn , Corvallis, Oregon while finishing his Bachelors of Science Degree in Business Administration at Oregon State University. He learned the food and beverage side of the business at Salishan Lodge as a waiter and bus boy under the tutelage of Phil DeVito, one of the premier Maitre D and sommeliers in the United States. Rounding out his experience in Portland, he served as a management trainee for Westin Hotels at the Benson Hotel on Broadway.
After completing his degree at OSU, he matriculated to Cornell University's School of Hotel, Restaurant and Tourism Management to acquire a Masters Degree in Hotel and Restaurant Administration. While there he worked as a banquet supervisor, a graduate assistant in Front Office Management, and a Fellowship recipient during which time he was sent to Nanticoke, Pennsylvania to teach at Luzerne County Community College in Hospitality and Tourism while writing his Masters Thesis. His summer at Cornell University drew him back to Glacier Park Lodge (150 rooms), where he returned to serve as General Manager of the entire resort operation at East Glacier. During the final winter of his schooling he worked as the Assistant Food and Beverage Manager for Killington Ski Resort, the East Coasts largest ski resort, and ran the Snowshed Lodge, supervising their dining room, lounge, 2 cafeterias, a wine and cheese deli, and a fast food schuss line.
Returning across the country while interviewing at 10 top resorts from the Caribbean to Northern Michigan, to the Rocky Mountains, Carrier accepted his first fulltime position as a Director of Sales and Catering and assistant manager for Timberline Lodge in Oregon, a National Historic Landmark. After working at Timberline for 4 years, he pursued a new management opportunity with Red Lion Hotels and Inns, serving as Executive Assistant Manager for the Red Lion at Jantzen Beach (350 rooms) and then the Resort at The Mountain, Welches, Oregon (200 rooms and condos). Moving back into the Portland area, he was chosen to serve as National Marketing Manager for the Portland Oregon Visitors Association (TravelPortland), and spent 4 years representing their interests all over the country. Bitten by the bug to return to the Coast, he rejoined Salishan Lodge as a Management Team member, and Director of Marketing. After starting his family there, he returned to Portland to build the first hotel in the Sunset Corridor, Oregon's high-tech mecca. Upon completing and opening the hotel in Hillsboro, Oregon, he took a position in Ann Arbor, Michigan as General Manager of the Ann Arbor Inn (200 rooms) and brought the hotel back out of bankruptcy. With the desire to expand and continue to raise his family in mind, he returned to the Portland, Oregon area, and accepted a position at MT. Hood Community College as Program Director, and has spent the past 22 years directing and instructing many international and domestic students in the program.
Ben Fredericks, Corporate Account Manager
Before joining the staff of Azumano Travel in 2003, Ben Fredericks enjoyed a distinguished career with United Airlines, including eight years in travel agency sales and 15 in corporate sales. Throughout his career at United, Ben was the recipient of numerous honors including Salesperson of the Year in the Western Division, Salesperson of the Year in the Northwest Region, Account Executive of the Year in Portland, and several awards of merit.
Based in Portland, Ben is well known, well liked and highly respected throughout our community and region. He is an invaluable source of industry knowledge and experience.
Ben is a graduate of California Lutheran University in Thousand Oaks, California, where he majored in social sciences. He has taught travel & tourism at Foothill College in Los Altos and was recognized for his abilities by being granted lifetime teaching certification from The California Community Colleges. Locally in the Portland area, Ben has been tapped from time to time to teach courses in hospitality & tourism at Mt. Hood Community College.
Ben was a longtime member of Meeting Professionals International (Supplier of the Year, 2000-2001) and has been actively involved in the Oregon Business Travel Association (OBTA) since 1988, having served two years as the organizations president.
In addition to his love of corporate account management, Ben has a passion for cruising and has sailed nearly 35 times! He holds an Elite Cruise Counselor rating (highest) from Cruise Lines International Association (CLIA) and is well versed in arranging meetings at sea for both corporate and leisure events. He is a frequent guest on the Azumano Travel Show (860 KPAM) and is often called upon to conduct seminars for first-time cruisers.
Carolyn B. Wence, CMP (Certified Meeting Professional)
Worked at the Oregon State Bar for eleven years planning over 407 Continuing Legal Education programs. This included contract negotiation, ordering all food and beverage, room set ups, audio visual needs, registration and registration set up for the day of the programs. This included the local programs at hotels and the convention center plus colleges, law offices across the state of Oregon.
In 1997, I opened my own Destination Management company, Plans & Action, that allows me to plan conferences, conventions, special events, air/ground transportation, meet and greet at the airport, plan tours across the state of Oregon and I can do limited assistance for meeting planners if they just need help with speakers or entertainment. Basically, I am a one stop center to help other planners or do the whole project myself. My meeting and event planning includes the local, national and International markets. I planned my first International conference in Sao Paulo, Brazil in 2005.
Shelby Benson comes to you with 17 years in the Hospitality Industry, having most recently been the Corporate Controller for Historic Timberline Lodge, on Oregon's majestic Mt. Hood. She started with the company as the staff trainer for the information technology group, before moving into the accounting and finance arena, taking on the role of Assistant Controller for many years before assuming the role of Corporate Controller. Her exposure to the hotel, restaurant, retail and ski industries has provided her with a global picture of the hospitality industry under one amazing environment.
Prior to entering private industry, Shelby earned her bachelors degree in accounting from the University of California, Sacramento, and then became a CPA. She then worked in the public accounting realm where she acquired exposure in the construction, advertising, medical and personal wealth industries. In spite of these disciplines, she is continually drawn back to world of hospitality and tourism. Her husband, Leif Eric Benson, Executive Chef and Food and Beverage Director of Timberline Lodge, and renown chef in the Pacific Northwest, continues to surprise her with his magical menus and the many places they visit around the world.
Ronald Froehlich, M.S.T.
Ronald Froehlich possesses a Master of Science Teaching (MST) degree from Portland State University with emphasis in microbiology. He has instructed microbiology at Mt. Hood Community College (MHCC) for 11 years and developed and taught the medical microbiology course on this campus. Other teaching venues include instruction of microbiology at Oregon State University, the University of North Dakota Medical School and several Puget Sound area community colleges.
Mr. Froehlich is a Registered Sanitarian in the State of Oregon. He has supervised the food safety compliance division of three public health departments over a period of seven years. In this capacity, he conducted inspections of all types of food service facilities and performed epidemiological investigations of food-borne illnesses. At MHCC, he developed the Food Safety and Sanitation course for the Culinary Arts program and has instructed this course for three years. In 2008, he successfully completed the requirements to become a Certified Serv Safe Instructor for the National Restaurant Association. In February, 2009 he received certification as a Registered Trainer in Food Safety from the National Environmental Health Association. This credential meets the Conference for Food Protection Standards and is a requirement for administration of national examinations for Food Service Managers.
Hospitality and Travel Law Instructor
Jack Schwab is a native of Montana, but has lived in Oregon since age eleven. He believes Oregon is Gods country but that Montana is where God goes on vacation. Jack graduated from Willamette University and then the Willamette College of Law in 1979. He practiced law briefly in Oregon City after passing the bar exam and then devoted himself to private practice for about thirteen years in Tigard. Jack primarily practiced business and estate planning law, representing dozens of families and small businesses around Washington County.
In the mid 1990s Jack changed direction and became a professional non-profit fundraiser for organizations such as Northwest Medical Teams, Holt International Childrens Services, the World Forestry Center, and the University of Portland. Now retired, he is pleased to have found a third career teaching Hospitality and Business law to students at MHCC.
In his spare time Jack loves international travel, whitewater rafting, reading mystery novels, and exploring the world of fine Oregon wines.
An enthusiastic lover of wine and spirits, Mr. Harden left a career in academia to follow his other muse for the last 30 years. Trekking around the world to the great producing regions. He has experienced every possible facet of the world of wine and spirits as a retailer, restaurateur, bartender, buyer, wholesaler, supplier, marketer, critic, writer, competition judge and an educator. He is currently with Elixir Vitae & Spirits Academy, a member of the Society of Wine Educators, a Master Instructor with the French Wine Academy, and Portland Spirits Examiner for Examiner.com