• CIS: Help Desk Support Specialist Certificate Curriculum


  • One-Year Certificate

    Catalog 2018-2019

    GAINFUL EMPLOYMENT DISCLOSURE: For program costs, completions and job placement information, please click here. Some material on the page clicked to may not be accessible. If your require assistance please contact the faculty adviser listed above.

    The training in this certificate provides the basic skills necessary to secure an entry-level position as a help desk support or technical customer support position. The ideal position for an individual with this certificate would be as a general technical specialist in a small, or medium sized business; entry level technical repair; or technical customer support in a non-technical business (e.g. small business, clinic, or store).

    Program Outcomes

    At the completion of this program, students should be able to:

    • Provide basic computer technical support in a small business environment
    • Setup, implement, and repair desktop and laptop computers.
    • Install and update general software and operating systems solutions
    • Provide support and/or guidance for using common business software (such as Microsoft Office, Microsoft Windows, and Linux).
    • Provide basic support for small business computer networking needs, including wireless setup and basic cyber security.
    First Quarter (Fall)
    Course Number
    Course Title
    Credits
    CIS100 Computer Careers Exploration
    1
    CIS125WP Word Processing
    3
    ISTM183A Preparation for A+ Essentials
    3
    ISTM183C Fundamentals of CyberSecurity
    3
    MTH065 Beginning Algebra II (or higher)
    4
    14
    Second Quarter (Winter)
    Course Number
    Course Title
    Credits
    CIS122 Computer Concepts III
    4
    CIS125SS Spreadsheets
    3
    CIS225 Computer End-User Support I
    4
    ISTM140L Linux Fundamentals
    4
    ISTM183B Preparation for A+ Practical Application
    3
    18
    Third Quarter (Spring)
    Course Number
    Course Title
    Credits
    CIS125DB Desktop Database
    3
    CIS195 Web Development I
    3
    HUM202 Age of Technology: Ethics in the Workplace or
    BA285 Leadership and Human Relations
    3
    ISTM151N Preparation for Networks+
    4
    WR121 English Composition
    4
    17
    Total Credits 49

    This Certificate program easily transfers into the Computer Information Systems AAS degree.