Your Curriculum
Medical Receptionist
Certificate
Catalog Year 2013-2014
MHCC Faculty Adviser:
Carole Wickham: 503-491-7195 - Room AC 2772
Carole.Wickham@mhcc.edu
Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.
This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.
Program Outcomes
At the completion of this program, students should be able to:
- Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
- Discuss and use medical terminology
- Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
- Discuss the knowledge and skills required of a medical receptionist
- Discuss the basic elements of billing and coding
- Complete a professional resume'
- Explain job searches and correct interview techniques
- Demonstrate good customer service techniques
- Use office equipment, electronic medical records, and the Microsoft Office suite
For program costs, completions and job placement information, please click here.
| First Quarter (Fall) |
Cr |
| MO110 |
Powerful Strategies for the Office Team |
4 |
| MO114 |
Medical Terminology I1 |
3 |
| MO116 |
Medical Office Procedures |
4 |
| MO230 |
Medical Coding I - ICD-10-CM |
3 |
| BT123A |
Keyboarding Skill Development1 |
3 |
| 17 |
| Second Quarter (Winter) |
| MO115 |
Medical Terminology II |
3 |
| MO240 |
Medical Office Billing I |
3 |
| MO250 |
Medical Law and Ethics |
3 |
| BA131 |
Introduction to Business Computing2 |
4 |
| BT116 |
Communication Technologies |
3 |
| 16 |
| Third Quarter (Spring) |
| MO117 |
Hospital Administrative Procedures |
4 |
| MO120 |
Introduction to Medical Transcription2 |
3 |
| MO212 |
Diversity and Healthcare |
3 |
| MO214 |
Building a Professional Portfolio |
1 |
| BT110 |
Business Editing |
3 |
| BT125 |
Microsoft Word Training2 |
3 |
| 17 |
| Fourth Quarter (Summer) |
| MTH065 |
Beginning Algebra II (or higher) 1,2,3 |
4 |
| PSY201 |
General Psychology1 |
4 |
| WE280MO_ |
Cooperative Education Internship4 |
4 |
| WR121 |
English Composition1,2 |
4 |
| 16 |
| |
Total Credits |
66 |
Medical Office students are required to have a criminal background check http://www.mhcc.edu/AlliedHealthCBC/ and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.
Note: A minimum grade of "C" is required in all courses.
1 Class may be taken the summer prior to beginning the program.
2 See course descriptions for prerequisite.
3 Students may not use demonstrated proficiency on the College Placement test (CPT) to satisfy this requirement.
4 Any combination of WE280MORA, WE280MORB, WE280MORC and WE280MORD to total 4 credits. Instructor and dean permission is required; check with instructor for the correct course number and credits appropriate to the internship assignment.
‡See pages 20 of the printed catalog.