Your Curriculum

Medical Receptionist

Catalog Year 2014-2015

MHCC Faculty Adviser:
Carole Wickham: 503-491-7195 - Room AC 2772

Medical Office Specialist
Click the image above for the
Career Pathway Roadmap

For program costs, completions and job placement information, please click here.

Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

Program Outcomes
At the completion of this program, students should be able to:

  • Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
  • Discuss and use medical terminology
  • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
  • Discuss the knowledge and skills required of a medical receptionist
  • Discuss the basic elements of billing and coding
  • Complete a professional resume'
  • Explain job searches and correct interview techniques
  • Demonstrate good customer service techniques
  • Use office equipment, electronic medical records, and the Microsoft Office suite
First Quarter (Fall) Cr
MO110 Powerful Strategies for the Office Team 4
MO114 Medical Terminology I1 3
MO116 Medical Office Procedures 4
MO230 Medical Coding I - ICD-10-CM 3
BT110 Business Editing 3
Second Quarter (Winter)
MO115 Medical Terminology II 3
MO240 Medical Office Billing I 3
MO250 Medical Law and Ethics 3

Introduction to Electronic Health Records Technology

BA131 Introduction to Business Computing2 4
BT116 Communication Technologies 3
Third Quarter (Spring)
MO117 Hospital Administrative Procedures 4
MO133 Healthcare Documentation 3
MO212 Diversity and Healthcare 3
MO214 Building a Professional Portfolio 1
BT123A Keyboarding Skill Development1 3
BT125 Microsoft Word Training2 3
Fourth Quarter (Summer)
MTH065 Beginning Algebra II (or higher) 1,2,3 4
WE280MOR_ Cooperative Education Internship4 4
PSY201 General Psychology5 4
WR121 English Composition1,2 4
Total Credits 67

Medical Office students are required to have a criminal background check and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

Note: A minimum grade of "C" is required in all courses.

1 Class may be taken the summer prior to beginning the program.
2 See course descriptions for prerequisite.
3A College Placement Test (CPT) score does not fulfill this requirement. Students must successfully complete the required mathematics course (or higher.)
4 Any combination of WE280MORA, WE280MORB, WE280MORC and WE280MORD to total four credits. Instructor and dean permission is required; check with instructor for the correct course number and credits appropriate to the internship assignment.
5 WS101 as an alternate selection is highly recommended.

‡See Associate of Applied Science Degree, page 20 of the printed catalog.

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 Last Modified: 5/20/2014 07:45:18 AM