Your Curriculum
Medical Customer Service Representative
Career Pathway Certificate of Completion
Catalog Year 2013-2014
MHCC Faculty Adviser
Carole Wickham: 503-491-7195 - Room AC 2772
Carole.Wickham@mhcc.edu
The Medical Customer Service Representative program prepares individuals with skills needed to provide customer service, visitor reception, and patient intake and discharge duties. The program includes instruction in the procedures used in medical offices, hospitals, and other healthcare facilities. Also included in the program are classes in medical terminology, interpersonal com-munication skills, record-keeping, customer service, telephone skills, data entry, multicultural and diversity issues, and applicable policies and regulations. Students participate in an internship during their final term of study.
This program is designed for persons of all ages and backgrounds with special attention given to individual student needs and abilities.
Graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes.
Students who complete this career pathway certificate can go to work and come back at any time to complete a one-year certificate as a medical receptionist or a two-year degree as a medical office specialist.
Refer to the career pathway roadmap at http://oregon.ctepathways.org/c/published/939/mhcc_medical_office_specialist.html
Program Outcomes
At the completion of this program, students should be able to:
- Discuss the knowledge and skills required of a Medical Customer Service Representative
- Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
- Demonstrate good customer service techniques
- Discuss and use medical terminology
- Demonstrate basic proficiency on the computer
- Discuss the basic elements of ICD-9-CM coding
- Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
- Complete a professional resume and cover letter.
| First Quarter (Fall) |
Credits |
| MO110 |
Powerful Strategies for the Office Team |
4 |
| MO114 |
Medical Terminology I |
3 |
| MO116 |
Medical office Procedures |
3 |
| BA131 |
Introduction to Business Computing1or
BT123A Keyboarding Skill Development |
3-4 |
| 14-15 |
| Second Quarter (Winter) |
| MO115 |
Medical Terminology II |
3 |
| MO117 |
Hospital Administrative Procedures |
4 |
| MO212 |
Diversity and Healthcare |
3 |
| MO214 |
Building a Professional Portfolio |
1 |
| BT116 |
Communication Technologies |
3 |
| WE280MOT_ |
Cooperative Education Internship 2 |
4 |
| 18 |
| |
Total Credits |
32-33 |
Medical Office students are required to have a criminal background check http://www.mhcc.edu/AlliedHealthCBC/ and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.
This program is not financial aid eligible. However, the related degree program, Medical Office Specialist AAS is aid eligible.
Note: A minimum grade of “C” is required in all courses.
1See course descriptions for prerequisite.
2 Any combination of WE280MOTA, WE280MOTB, WE280MOTC and WE280MOTD to total 4 credits. Instructor and dean permission is required; check with instructor for the correct course number and credits appropriate to the internship assignment.