Student Complaint Procedures Handbook
Mt. Hood Community College provides processes to address concerns and complaints against the College and/or employees. The Student Complaint Procedures Handbook provides both informal and formal processes to investigate the allegations of a complaint arising from conditions, practices, working relationships, decisions, actions or inactions of Mt. Hood Community College (MHCC) and/or its faculty or staff. There is a process for students to use when the complaint is against the College’s services. There is a separate, but similar process used when the complaint is against a MHCC faculty member.
Processes are student initiated and designed to facilitate the student’s concern being heard and to outline steps to resolve the complaint. It is important that the student be an active and informed participant in the process. The student may move to the formal complaint process at any time after the informal process. Access to this process will be provided to all students. Students may seek a copy of the Student Complaint Procedures Handbook in the following areas:
- Academic Advising and Transfer Center
- Career Planning and Counseling Center
- Campus Information / Public Safety
- Student Union
- Office of the Vice President for Student Success and Enrollment Management
- Office of the Vice President of Instruction
Students are encouraged to resolve complaints informally and use the formal complaint procedure only as a last resort.