Your Curriculum

Medical Receptionist

Certificate

Catalog Year 2009-2010

MHCC Faculty Advisor:
Carole Wickham: 503-491-7195 - Room AC 2772 Carole.Wickham@mhcc.edu

Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

Program Outcomes

At the completion of this program, the student should be able to:

Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
Discuss and use medical terminology
Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
Discuss the knowledge and skills required of a medical receptionist
Discuss the basic elements of billing and coding
Complete a professional resume'
Explain job searches and correct interview techniques
Demonstrate good customer service techniques
Use office equipment, electronic medical records, and the Microsoft Office suite

First Quarter (Fall)		Cr
MO110	Powerful Strategies for the Office Team	4
MO114	Medical Terminology I	3
MO116	Medical Office Procedures	4
MO230	Medical Coding I - ICD-9-CM	3
BT123A	Keyboarding Skill Development or BT123B Keyboarding Skill Refinement¹	3
17
Second Quarter (Winter)
MA224	Medical Law and Ethics	3
MO115	Medical Terminology II	3
MO240	Medical Office Billing I	3
BA131	Introduction to Business Computing²	4
BT116	Communication Technologies	3
16
Third Quarter (Spring)
MO117	Hospital Administrative Procedures	4
MO120	Introduction to Medical Transcription²	3
MO212	Diversity and Healthcare	3
MO214	Building a Professional Portfolio	1
BT110	Business Editing	3
BT125	Microsoft Word Training²	3
17
Fourth Quarter (Fall)
MTH65	Beginning Algebra II (or higher)^1,3‡	4
PSY201	General Psychology¹	4
WR121	English Composition^1,2	3
WE280MO_	Cooperative Education Internship	4
14

Medical Office students are required to have a criminal background check (http://www.mhcc.edu/docs/docsAlliedHealth/criminalbackgroundcheck.pdf) and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

Note: A minimum grade of C is required in all courses.

1 Class may be taken the summer prior to beginning the program.
2 Prerequisite. See course description in back of catalog.
3 Students may not use demonstrated proficiency on the College Placement test (CPT) to satisfy this requirement.

See pages 7-10 of the printed catalog.