• Computer Skills and Technology Help

  • Staff icon Computer Support Staff

    Connect now with friendly staff online by entering a Zoom waiting area (see hours below): https://zoom.us/j/107538962

    Email: If you’re trying to connect with us outside of our hours, please email us at Computer.Tutor@mhcc.edu and we’ll reply the next working day. We may still seek to meet in Zoom, depending on the request.

    Phone: Talk to or leave a message with an AVID Learning Specialist (who can also refer to computer tutors) from 10-6, Mon-Thu at (503) 491-7331.

    Computer Skills Tutors 2020

    We're available to help with our usual broad range of student computer support - such as computer classes (or any classes) and programs, password resets, MyMHCC and Blackboard help, connection to online textbook resources, Microsoft Office install assistance and app support, device help, and even Cyber Security and programming. Learn more about staff computer knowledge.

    Schedule icon Our Schedule

    Open Hours for Summer (Jun 22 - AUg 27):

    Monday-Thursday12 p.m. - 5 p.m
    Saturday 12 p.m. - 4 p.m. 
    Friday & SundayClosed for computer support, but you can leave an email and we’ll respond on our next available shift 

    See full schedule (with tutor names)

    Steps for Help

    1. Come join us for live help during our open hours in Zoom: https://zoom.us/j/107538962 
    2. Or send an email (preferably using Saints Email) to Computer.Tutor@mhcc.edu at any time with your request for help, and a staff member will reply during open hours.
       Please include a description of the problem, as well as your MHCC ID#. Course and instructor name would be helpful too for our records.
    3. Check your email for a response from us.
      We’ll initially respond by email, but will provide further support through email, Zoom or Teams (for remote connection through your computer), or by phone, as needed or requested. 

    This way of learning is new for all of us and we want to know what is working well or needing improvement. Please send such comments to the area coordinator (Lance.Lannigan@mhcc.edu). Thanks for your patience—we look forward to supporting your learning!

    Further Useful Info for Zoom and Teams

    Zoom is a program that allows a tutor to connect with you in real time for chat, audio, or video, and will also allow us to share and annotate screens.

    If you have trouble connecting to Zoom you can email or call, and we’ll respond to come up with a solution.