• Medical Office Receptionist Certificate Curriculum


  • One-Year Certificate

    Catalog Year 2018-2019

    GAINFUL EMPLOYMENT DISCLOSURE: For program costs, completions and job placement information, please click here. Some material on the page clicked to may not be accessible. If your require assistance please contact the faculty adviser listed above.

    Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

    This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

    Program Outcomes

    At the completion of this program, students should be able to:

    • Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
    • Discuss and use medical terminology
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Discuss the knowledge and skills required of a medical receptionist
    • Discuss the basic elements of billing and coding
    • Complete a professional resume'
    • Explain job searches and correct interview techniques
    • Demonstrate good customer service techniques
    • Use office equipment, electronic medical records, and the Microsoft Office suite

    *Students who continue their education to earn a Medical Office AAS Degree will be required to complete a criminal background check and provide documentation of immunizations prior to beginning their internship.

    Note: A minimum grade of "C" is required in all courses.

    First Quarter (Fall)
    Course Number
    Course Title
    Credits
    CIS120L Computer Concepts Lab
    1
    COMM115 Introduction to Intercultural Communication1
    4
    MO110 Powerful Strategies for the Office Team
    4
    MO114 Medical Terminology I1
    3
    MO230 Medical Coding I - ICD-10-CM
    3
    WR121 English Composition
    4
    18
    Second Quarter (Winter)
    Course Number
    Course Title
    Credits
    MO115 Medical Terminology II
    3
    MO116 Medical Office Procedures
    4
    MO140 Understanding Medical Insurance
    3
    MO240 Medical Office Billing I
    3
    MO250 Medical Law and Ethics
    3
    16
    Third Quarter (Spring)
    Course Number
    Course Title
    Credits
    BT110 Business Editing
    3
    BT116 Communication Technologies
    3
    MO117 Hospital Administrative Procedures
    3
    MO136 Healthcare Documentation
    3
    MO141 Patient Advocate for Medical Insurance
    3
    MO214 Building a Professional Portfolio
    1
    16
    Fourth Quarter (Summer)
    Course Number
    Course Title
    Credits
    MTH058 Quantitative Reasoning I or
    MTH065 Beginning Algebra II (or higher)
    4-6
    BT125 Microsoft Word Training
    3
    PSY201 General Psychology
    4
    11-13
    Total Credits 68