Medical Office Receptionist - Certificate - Program Details

The medical office receptionist certificate from Mt. Hood Community College will prepare you to provide excellent customer service to patients while also working with other staff to ensure a high quality of care.

Mastering Patient Care

This four-term program prepares you for a variety of responsibilities in a medical setting. You will improve your soft skills in communication while also learning hard skills such as patient intake and discharge duties, billing, and patient advocacy. Course topics also include speaking and listening skills, record keeping, data entry, and rules for health care settings.

Program Outcomes

After completing this program you'll be able to:

• Differentiate the roles of the health care team, elements of successful leadership, and problem-solving strategies.
• Discuss and use medical terminology.
• Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening.
• Discuss the knowledge and skills required of a medical receptionist and the basic elements of billing coding.
• Complete a professional résumé.
• Explain job searches and correct interview techniques.
• Demonstrate good customer service techniques.
• Use office equipment, electronic medical records, and the Microsoft Office suite.

Courses and Curriculum

Courses in this program include communication, medical terminology, office procedures, billing and coding, and more. A minimum grade of “C” is required in all courses.

Explore the Course Curriculum

Your Future

Future careers in this field include information clerk, medical secretary, medical registrar, and more.

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